Privacy Policy

At The Factory we love welcoming you for some of the best gigs, club nights and events in North Devon. We don’t want you to miss out on anything so we like to keep in touch by dropping exciting updates straight in your inbox. In order to do this, The Factory (hereafter referred to as ‘The Factory’, ‘we’, ‘our’ or ‘us’) collect bits of information from you and we do this in a variety of ways to make sure you only hear about things that you’re interested in. This privacy policy will explain the types of information we collect and what this information will be used for. If you have any questions, you can get in touch on

Below we have outlined the ways in which we collect your information:

  • When you buy a ticket to any event at The Factory
  • If you sign up to the The Factory mailing list
  • If you respond to a promotion or enter a competition
  • If you visit the The Factory website
  • If you contact us directly via email or on the telephone
Your Name (First & Last)We feel it’s important that we address you like a friend so you can have a pleasant and personal experience with us, we can’t do that without your nameWe’ll keep this for up to 6 years after your last interaction with us. That interaction could be by booking a ticket, signing up to our mailing list or sending us an email.
AddressWe use your postcode to keep you up to date on exciting things we may be working on near you (but only if you’ve asked us to let you know).To make your ticket buying experience easier, we’ll save your address on your account if you’ve booked tickets with us before. We’ll keep this for no longer than 6 years, at which point we’ll ask you to update your information and let us know you’re still happy for us to use this.

If you’ve given us your address for a competition, we’ll use this to send you your prize and then delete the info.
IP Address & Device type.Like most businesses we have Cookies installed on our website so that we can track visitors (this is just a small piece of code inserted into a website’s HTML). We use Cookies to target adverts at people online who have visited our website. For more information on this. We also can see information such as the device you use to access our website, and this helps to inform us on how to provide the best customer experience for you.You can clear your Cookies on your device at any point
Email addressIf you have opted in to receive marketing emails from us then we’ll also use it to keep you up to date with everything going at The Factory. You can opt out of these emails by clicking the ‘unsubscribe’ button at the bottom of any email we send you or by emailing or writing to us with your details.We’ll keep this for up to 6 years after your last interaction with us. That interaction could be by booking a ticket, signing up to our mailing list or sending us an email.
CCTV Images and audio recordingsTo assist in keeping members of the public, visitors, employees and contractors safe whilst on our premises.

To help reduce crime and disorder.

To improve crime detection and provide evidence in legal claims or prosecutions
The Factory has several different CCTV systems in it premises which all have a recording function. These systems are set up to record data for a minimum of 31 days in normal circumstances. Data on the CCTV systems will be deleted after 3 months if not already over written by the normal function of the CCTV system.

Copies may be made of CCTV recordings and kept for 3 years when part of legal proceedings or where we have reasonable grounds to expect they will form part of legal proceedings.
Accident RecordsWe have a legal duty to record accidents and accident records form part of the information gathered by The Factory and Petroc staffWe keep these records for 6 years.

We will remove personal information from records after 6 years.
Purchase historySo we can send you the shows and events we think you’ll be most interested in, to make sure you don’t miss out on that band or DJ you love before they play a huge venue.We’ll keep this for as long as you’re on our database, you can choose to unsubscribe at any point.

Please note that if you joined our mailing before 25th May 2018, we have a legitimate interest in continuing to send you marketing emails. We have conducted a legitimate interest assessment for this data. You’re able to opt out of these emails at any time by clicking the link on any of our emails or by contacting us at

From time to time we might also contact you for market research purposes. We respect your privacy and will never share your information with third parties.


You have important rights in regard to your data, they’re important to us too.

  • The right to be informed about how your data is used and collected – hopefully we’ve cover this here but if you have any further questions then please contact us.
  • The right to request what personal information we have on file – you can request this by getting in touch with us. Please note it takes a little while to pull this together but we’ll be as quick as we can and will make sure we get it over to you no later than one month after requested.
  • The right to make sure your information is correct and up to date – if you want to update any of your information, including your marketing preferences, please contact us and we’ll update this within a month.
  • The right to ask us to move your data to another company in a safe and secure way.

If you decide that our news and updates no longer for you, you can opt out at any time by clicking the ‘Unsubscribe’ button at the bottom of any of the emails you get from us, or by getting in touch with us directly via email or through the post. Our contact details are below. We’ll be as quick as we can but please note it can take up to a month from when we receive your message to get you unsubscribed.

We can delete all the data we hold on you and sever all ties, just get in touch with us to let us know but don’t forget to include your name, address, and/or email address when you contact us.


If you have any questions related to this privacy policy, your rights or need information on your data please contact with us via the following channels.

Mail: The Factory, Petroc Brannams Campus, Oakwood Close, Roundswell, Barnstaple, Devon, EX31 3NJ


Phone: 01271 852331